Welcome to back-of-house benchmarking for NFPs

Since 2010, Nous Group has worked with Australian not-for-profit (NFP) organisations across multiple states and sectors to benchmark back-of-house services. These organisations range in size from $5m to $80m in organisational expenditure per year.

Our data repository includes over 700 KPIs that can be used to benchmark the cost and quality of five back-of-house service areas:

This website provides access to selected KPIs and shares some of the lessons that we have learnt from the benchmarking.

Additional benchmarking data is also available from the ongoing findings from the National Disability Service (NDS) Productivity Tool – which Nous Group developed in 2011 for NDS and the NSW Department of Family and Community Services, Ageing, Disability and Home Care